The name “Royal Enfield “itself makes us to feel the sound of the bike and the classiness of this bike .The Company has a taken an initiative and is going one step further to provide door-step service to the owners and is called as “Service on Wheels “.
How it Works
The Royal Enfield currently has around 800 vehicles allocated for this purpose across the country. The technician’s carry all the necessary tools, equipment’s and the other spare parts that are necessary to complete as much as 80 percent of all the services, repairs, electrical problems ,critical major and minor parts requirements etc. All the parts replaced which comes under warranty will have a warranty period of 12months from the date of the service done.
This initiative has been taken due to the current on-going situation and to keep the customers safe and healthy.
As Lailit Malik, Chief Commercial Officer of Royal Enfield said “Customer Satisfaction through Retail and Service Excellence is a huge focus for Royal Enfield. We are committed to constantly enhancing the purchase and ownership experience and the brand interface for the customer “
This initiative has brought a good impression on the company and might also increase the sales of the bikes across the dealers.
How to get this Service
The owners of the Royal Enfield bikes can contact to the nearest dealers at the place and have an appointment fixed for the service.
Road Side Assistance
However previously Royal Enfield has Road-Side assistance which has already helped a lot of owners.
Royal Enfield Road Side Assistance Program is a 24×7 emergency support provided in the event of any mechanical or electrical breakdown and or traffic accident of the user’s motorcycle, anywhere on National highways, State highways or motorable roads within mainland India and at user’s Home and/or Office (Limited to 2 interventions per agreement year).
For all minor faults and an immediate repair thereof, a technician will be despatched to the breakdown location to attend to the motorcycle. While Royal Enfield shall bear labour and conveyance, extra Parts & materials will be charged on actuals.